Onboarding & Transition FAQ
Questions about how to switch to VOPSS, integration timelines, and training for your office staff.
How long does it take to switch to VOPSS?
The transition process typically takes 30 to 45 days. This includes clearinghouse setup, software integration, staff workflow alignment, and verification of active credentialing statuses.
Will our daily office operations be disrupted during onboarding?
No. Our onboarding transition team coordinates directly with your EHR vendor and clearinghouse to migrate data and establish connections in the background, ensuring your clinic operates smoothly.
Do you train our office staff on new workflows?
Yes, we provide comprehensive training for your front office staff on patient check-in workflows, eligibility verification queues, and point-of-service payment collection procedures.
What happens to our old accounts receivable?
We offer legacy A/R clean-up services as an add-on. Our team will audit, trace, and appeal your outstanding legacy claims to recover unpaid revenue while we manage your new billing cycle.
Still have questions?
Our medical billing and coding professionals are here to help. Contact us to speak with a billing expert today.